Human error caused account problems at Ulster Bank

The bank says it’s ‘working hard’ to fix the problem. Pic Collins

Ulster Bank customers began reporting issues in significant numbers on Monday and hundreds of complaints were posted across social media networks from people who have had money apparently disappear from their accounts leaving them without the funds to pay direct debits which were due.

A spokesperson for the bank claimed it was not an IT issue.

"In some cases, customers may well have missed vital payments as a result of the bank's failure". Extraordinary how often this kind of issue happens with this bank.

Ulster Bank says it is investigating an issue which has caused funds to "disappear" from customers' accounts this morning (April 24).

A spokeswoman said the bank had investigated the issue "as a matter of urgency and have already taken the necessary corrective action which will see recovery actions overnight". "Emergency cash is available in branch or via telephone", the bank said.

The bank says it's "working hard" to fix the problem. "It is every bank's responsibility to ensure that their IT systems are fit for goal".

The Sinn Fein finance spokesman said: "Customers deserve a full explanation of why their money has disappeared from their accounts".

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Others had their cards declined when trying to make purchases. However, some customers have said they are still experiencing issues.

The bank has confirmed some money lodged after Friday isn't showing up in accounts and some customers are incorrectly overdrawn.

"I have called on Ulster Bank and the Central Bank to be brought into the Finance Committee without delay so we can get answers".

"Six years ago, we were reassured by Ulster Bank and the Central Bank that the problem was sorted".

"It is a real worry for anybody, caused a lot of panic and it is really important that Ulster Bank gives the assurance that nobody will be out of pocket", he said.

No-one in Northern Ireland has been affected, the bank said on Tuesday.

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