Wells Fargo customers report problems with online banking

Wells Fargo Outage: Website, App Down and Not Working, Gateway Error

The system outage is the second time this month that people have been unable to effectively use their services.

On Thursday, the bank said its ATM services had been restored and its mobile and online systems were working, although not all features were restored.

The release didn't specify which services aren't available Friday morning, when many customers will expect payday deposits.

Credit and debit cards are up for purchases and its bank branches are operational along with contact center systems but "customers may experience longer than usual delays contacting Wells Fargo's Phone Bank".

However not all customers have been impacted the same and there were unconfirmed reports that customers were having issues accessing cash from ATMs.

Ten dead after fire breaks out in dorm for young football players
The complex on the edge of the city was blocked off to the press, with dozens of reporters and TV crews waiting outside the gates. Jefferson Rodrigues, who runs a small inn near the club, said he had reached a 15-year-old player he had befriended.

Customers complained on social media that they could not get into their Wells Fargo accounts online all morning, and some learned the hard way when their cards were declined. The company blamed a "contained issue" at one facility, and said it wasn't a cybersecurity issue.

Dozens of comments posted beneath the announcement demanded answers and additional information.

For many customers, the outage left them in the dark about their account status.

The US giant took to Twitter at about 9am EST to confirm an "issue", promising to research.

The company tweeted that the problems started after smoke at one of its facilities, and that the outage wasn't the result of a cyber-attack.

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